Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Emmett Carr Surgery 01246 430200 or Eckington Health Centre 01246 434279
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Emmett Carr Surgery 01246 430200 or Eckington Health Centre 01246 434279
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 1 working day
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Phone consultations
If you need to speak to a doctor one of our receptionists will take a message and a doctor will return you call as soon as they are able to.
This will usually be after their surgery has finished.
If you think that you need to speak to a doctor urgently then please make this clear when you speak to the receptionist.
Enhanced access
We operate advanced access which means that on most days we are able to offer appointments for the same day.
Please ring
Emmett Carr Surgery 01246 430200
or
Eckington Health Centre 01246 434279 before 8:30am on the day you need to see a doctor to make an appointment.
Evening and weekend appointments
Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.
From the 1st of October 2022, there will be appointments available Monday to Friday 8am until 8pm and on Saturdays 9am until 5pm for our registered patients.
- We (The Emmett Carr GP Partnership) will be providing nurse appointments on a Wednesday evening (until 8pm) at Emmett Carr Surgery.
- Wednesday mornings from 7am we will provide healthcare assistant appointments for blood tests, BP, weight, wound checks and dietary advice.
- DHU will provide cover at Castle Street on a Friday evening from 6:30pm until 8pm and on Saturdays 9am until 5pm.
As a patient at The Emmett Carr GP Partnership you might be able to use the extended access appointments available at other practices within our PCN, these practices will be providing the other evening surgeries at their premises on a Monday, Tuesday, Thursday and Friday evenings 6:30pm until 8pm.
Please speak to our reception team to book these evening appointments.
For more information visit – www.england.nhs.uk
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on Emmett Carr Surgery 01246 430200 or Eckington Health Centre 01246 434279 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require a home visit, please call reception before 11am.
Who may request a home visit
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Community nurse/health visitor visits
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.